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Old 05-30-2023, 06:39 PM   #1
Lathum
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Help- I didn't buy these packs!

Noticed I had 5 gold packs I certainly didn't purchase. I never buy packs. Looked at history and sure enough 15K PP deducted. How do I get this reversed. I have not opened the packs.
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Old 05-31-2023, 10:05 AM   #2
dishnet34
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Unfortunately, I do not believe we are able to reverse this transaction.
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Old 05-31-2023, 11:33 AM   #3
Lathum
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Well how did it happen? I assure you I didn't buy those packs. I'm certain you are able to review my account and see my history. I literally never buy packs.
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Old 05-31-2023, 12:16 PM   #4
dishnet34
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Well, your log shows, somehow, someway, those packs were bought, which means technically your client sent a request to buy 5x Gold packs. How that happened is unknown, but under normal circumstances, it's only possible when the pack screen is open and a button is pressed.

Could've been a mis-click somewhere, could've been something else, I just don't know. I'm sorry this happened to you, man.

We might still be able to remove the packs after all, but I'm not 100% sure.
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OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series

"Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris

Last edited by dishnet34; 05-31-2023 at 12:18 PM.
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Old 05-31-2023, 12:41 PM   #5
dishnet34
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Update: We have reversed the purchase.
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OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series

"Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris
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Old 05-31-2023, 06:54 PM   #6
Lathum
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Thanks!
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