Help- I didn't buy these packs!

Lathum · 05-30-2023, 06:39 PM

Noticed I had 5 gold packs I certainly didn't purchase. I never buy packs. Looked at history and sure enough 15K PP deducted. How do I get this reversed. I have not opened the packs.

dishnet34 · 05-31-2023, 10:05 AM

Unfortunately, I do not believe we are able to reverse this transaction.

Lathum · 05-31-2023, 11:33 AM

Well how did it happen? I assure you I didn't buy those packs. I'm certain you are able to review my account and see my history. I literally never buy packs.

dishnet34 · 05-31-2023, 12:16 PM

Well, your log shows, somehow, someway, those packs were bought, which means technically your client sent a request to buy 5x Gold packs. How that happened is unknown, but under normal circumstances, it's only possible when the pack screen is open and a button is pressed.

Could've been a mis-click somewhere, could've been something else, I just don't know. I'm sorry this happened to you, man.

We might still be able to remove the packs after all, but I'm not 100% sure.

dishnet34 · 05-31-2023, 12:41 PM

Update: We have reversed the purchase.

Lathum · 05-31-2023, 06:54 PM

Thanks!

05-30-2023, 06:39 PM	#1
Lathum Minors (Triple A) Join Date: Apr 2021 Posts: 273	Help- I didn't buy these packs! Noticed I had 5 gold packs I certainly didn't purchase. I never buy packs. Looked at history and sure enough 15K PP deducted. How do I get this reversed. I have not opened the packs.

05-31-2023, 10:05 AM	#2
dishnet34 All Star Starter Join Date: Feb 2014 Posts: 1,602	Unfortunately, I do not believe we are able to reverse this transaction. __________________ OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series "Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris

05-31-2023, 12:16 PM	#4
dishnet34 All Star Starter Join Date: Feb 2014 Posts: 1,602	Well, your log shows, somehow, someway, those packs were bought, which means technically your client sent a request to buy 5x Gold packs. How that happened is unknown, but under normal circumstances, it's only possible when the pack screen is open and a button is pressed. Could've been a mis-click somewhere, could've been something else, I just don't know. I'm sorry this happened to you, man. We might still be able to remove the packs after all, but I'm not 100% sure. __________________ OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series "Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris Last edited by dishnet34; 05-31-2023 at 12:18 PM.

05-31-2023, 12:41 PM	#5
dishnet34 All Star Starter Join Date: Feb 2014 Posts: 1,602	Update: We have reversed the purchase. __________________ OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series "Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris

05-31-2023, 11:33 AM	#3
Lathum Minors (Triple A) Join Date: Apr 2021 Posts: 273	Well how did it happen? I assure you I didn't buy those packs. I'm certain you are able to review my account and see my history. I literally never buy packs.

05-31-2023, 06:54 PM	#6
Lathum Minors (Triple A) Join Date: Apr 2021 Posts: 273	Thanks!