Still only able to activate one perfect team - any updates on this?

[Cheesehead1964]

I put in a ticket about a week ago.



I've been able to activate one perfect team but not the other two. I was able to determine by loading Ootp2020 that my three teams (Cheesehead1964, Cheesehead1965, and Cheesehead1966) are tied to my single Gmail address.


I received the loyalty packs for the one team. It would be nice to activate the other two teams and receive the packs. It's basically the reason I bought the game this year.


I submitted images to document that I've never used multiple emails for the different teams. I never recall having to do this. If my teams can't be recovered, I'd like a refund at this point.


Anyone have the same experience or any luck with this?

[Marleigh]

You couldn't use the exact same email address. You could in google use an email address with an added expression after the email name using a + and whatever word you wanted.

so, for instance mine would be mainemailaddress@gmail.com +ootp2

and that would send everything to my main email address but consider it a different email address for account purposes.

best to search for ootp in your inbox and check the email address used on the show details just under the senders name

[HRBaker]

Originally Posted by Cheesehead1964

I put in a ticket about a week ago.

I've been able to activate one perfect team but not the other two. I was able to determine by loading Ootp2020 that my three teams (Cheesehead1964, Cheesehead1965, and Cheesehead1966) are tied to my single Gmail address.

I received the loyalty packs for the one team. It would be nice to activate the other two teams and receive the packs. It's basically the reason I bought the game this year.

I submitted images to document that I've never used multiple emails for the different teams. I never recall having to do this. If my teams can't be recovered, I'd like a refund at this point.

Anyone have the same experience or any luck with this?

You would really rather not play the game for the lack of the bonus points? I do understand how disappointing that would be, but I wouldn't walk away from the game because I didn't get them. It's simply too much fun to give up.


As far as not getting an answer, I would suggest filling out another support ticket. I know the team is crazy busy with all the issues, but you have to push your issue to at least get an answer. Good luck.