Where is the auto-update on Epic???

JPaq14-2 · 05-04-2022, 12:35 PM

So I wake up today and PT is unplayable again. OOTP released an update, but did not push it to Epic store? I can't update manually, so now I guess the game is unplayable yet again??

I have never been so frustrated with a game release, this has really not gone well at all...

Matt Arnold · 05-04-2022, 12:55 PM

The Epic store needs some time to approve updates. It should update when that approval completes.

JPaq14-2 · 05-04-2022, 03:53 PM

Be that as it may I'm strongly considering requesting a refund from Epic. There is no way updates should not be released across all platforms if it is a key requirement to play a major component of the game. I've been locked out of PT all day as a result of this discrepancy in update timelines simply because I bought the product through Epic. This game really shouldn't be available on Epic if you can't coordinate your updates accordingly...

JPaq14-2 · 05-04-2022, 10:00 PM

10:00pm, still unplayable....WOW

JPaq14-2 · 05-05-2022, 11:11 AM

24 hours later, still no update, game still unplayable....

I'm done, I"m requesting a refund and I'm never playing this game again. Good riddance...

MathBandit · 05-05-2022, 11:39 AM

Seems like your complaint is with Epic Games, not OOTP.

Matt Arnold · 05-05-2022, 12:13 PM

The update has been approved and should be live. Unfortunately we cannot control store delays, and Epic does often take time. We do try to avoid updating required versions for this reason, but there are times where it is unavoidable. Apologies for the delay.

05-04-2022, 12:35 PM	#1
JPaq14-2 Minors (Single A) Join Date: Jul 2020 Posts: 60	Where is the auto-update on Epic??? So I wake up today and PT is unplayable again. OOTP released an update, but did not push it to Epic store? I can't update manually, so now I guess the game is unplayable yet again?? I have never been so frustrated with a game release, this has really not gone well at all... __________________ Original Team: Defense and Pitching Team: Club Specific Team (currently Expos):

05-04-2022, 03:53 PM	#3
JPaq14-2 Minors (Single A) Join Date: Jul 2020 Posts: 60	Be that as it may I'm strongly considering requesting a refund from Epic. There is no way updates should not be released across all platforms if it is a key requirement to play a major component of the game. I've been locked out of PT all day as a result of this discrepancy in update timelines simply because I bought the product through Epic. This game really shouldn't be available on Epic if you can't coordinate your updates accordingly... __________________ Original Team: Defense and Pitching Team: Club Specific Team (currently Expos):

05-04-2022, 10:00 PM	#4
JPaq14-2 Minors (Single A) Join Date: Jul 2020 Posts: 60	10:00pm, still unplayable....WOW __________________ Original Team: Defense and Pitching Team: Club Specific Team (currently Expos):

05-05-2022, 11:11 AM	#5
JPaq14-2 Minors (Single A) Join Date: Jul 2020 Posts: 60	24 hours later, still no update, game still unplayable.... I'm done, I"m requesting a refund and I'm never playing this game again. Good riddance... __________________ Original Team: Defense and Pitching Team: Club Specific Team (currently Expos):

05-04-2022, 12:55 PM	#2
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 16,244	The Epic store needs some time to approve updates. It should update when that approval completes.

05-05-2022, 11:39 AM	#6
MathBandit All Star Starter Join Date: Feb 2021 Posts: 1,448	Seems like your complaint is with Epic Games, not OOTP.

05-05-2022, 12:13 PM	#7
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 16,244	The update has been approved and should be live. Unfortunately we cannot control store delays, and Epic does often take time. We do try to avoid updating required versions for this reason, but there are times where it is unavoidable. Apologies for the delay.