Help! New fast computer with a great graphics card, but cursor doesn't appear in game

gwbicster · 07-18-2018, 06:31 PM

Help! I just got a brand new super gaming computer, but when I load OOTP the cursor disappears. It's possible to move the mouse around and occasionally I stumble on a valid field, but it's hit or miss, and I can't really even load the game because I don't know where I am clicking.

I tried to file a ticket but they say that I have the wrong username or password when I try to log in, but when I register they say that my e-mail address is already registered.

Very frustrating.

WIUPIKE · 07-18-2018, 08:03 PM

Are you in full screen mode?

gwbicster · 07-18-2018, 08:08 PM

Yes I am and it doesn't give me any other option to get out of it (no boxes at the top of the screen).

All I can do is press the window and it brings me back to the desktop.

gwbicster · 07-19-2018, 12:18 AM

It seems like maybe there's a problem with the resolution. That's a shame. I really like this game. But I'm not going to run my fancy new gaming computer in a substandard resolution.

Hopefully someone from the company can help me. I don't exactly understand what's going on.

Thank you.

Lukas Berger · 07-19-2018, 04:21 AM

This would be the first thing to try:

Locate the OOTP 19 shortcut (or the OOTP19.exe), right-click it, select properties, select the compatibility tab and toggle the setting for high DPI scaling. Restart the game.

Let me know if it helps or not.

gwbicster · 07-19-2018, 05:30 AM

Bingo, it works!

Thanks so much!

07-18-2018, 06:31 PM	#1
gwbicster Minors (Rookie Ball) Join Date: Sep 2015 Posts: 35	Help! New fast computer with a great graphics card, but cursor doesn't appear in game Help! I just got a brand new super gaming computer, but when I load OOTP the cursor disappears. It's possible to move the mouse around and occasionally I stumble on a valid field, but it's hit or miss, and I can't really even load the game because I don't know where I am clicking. I tried to file a ticket but they say that I have the wrong username or password when I try to log in, but when I register they say that my e-mail address is already registered. Very frustrating.

07-19-2018, 04:21 AM	#5
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,214	This would be the first thing to try: Locate the OOTP 19 shortcut (or the OOTP19.exe), right-click it, select properties, select the compatibility tab and toggle the setting for high DPI scaling. Restart the game. Let me know if it helps or not. __________________ lukas@ootpdevelopments.com Buy Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here

07-18-2018, 08:03 PM	#2
WIUPIKE All Star Starter Join Date: Mar 2007 Location: Nashville Area Posts: 1,273	Are you in full screen mode?

07-18-2018, 08:08 PM	#3
gwbicster Minors (Rookie Ball) Join Date: Sep 2015 Posts: 35	Yes I am and it doesn't give me any other option to get out of it (no boxes at the top of the screen). All I can do is press the window and it brings me back to the desktop.

07-19-2018, 12:18 AM	#4
gwbicster Minors (Rookie Ball) Join Date: Sep 2015 Posts: 35	It seems like maybe there's a problem with the resolution. That's a shame. I really like this game. But I'm not going to run my fancy new gaming computer in a substandard resolution. Hopefully someone from the company can help me. I don't exactly understand what's going on. Thank you.

07-19-2018, 05:30 AM	#6
gwbicster Minors (Rookie Ball) Join Date: Sep 2015 Posts: 35	Bingo, it works! Thanks so much!