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Old 07-20-2012, 04:38 PM   #1
Pacoheadley
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Question License needs releasing.
Well, as I have mentioned before, my laptop that I had OOTP 13 on has crashed. Unfortunately this was the 2nd time it happened, so I have used both of my licenses. I decided to install it on my (slow) desktop computer now, but I need to get my licenses released in order to play. I have issued a support ticket, but I am not sure if that is how it is done, do I need to do anything with eSellerate myself? If so, what exactly? Their support system is not the best there is, and I don't know how long it will take them to get back to me.
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Old 07-20-2012, 06:20 PM   #2
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Quote:
Originally Posted by Pacoheadley View Post
Well, as I have mentioned before, my laptop that I had OOTP 13 on has crashed. Unfortunately this was the 2nd time it happened, so I have used both of my licenses. I decided to install it on my (slow) desktop computer now, but I need to get my licenses released in order to play. I have issued a support ticket, but I am not sure if that is how it is done, do I need to do anything with eSellerate myself? If so, what exactly? Their support system is not the best there is, and I don't know how long it will take them to get back to me.
Yes you should contact esellerate.
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Old 07-20-2012, 08:00 PM   #3
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Yes you should contact esellerate.
Alright thanks, done! Now we wait...
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Old 07-20-2012, 08:02 PM   #4
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To elaborate OOTP pay a substantial amount to the license folk. The very least we can do is make them earn it.
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Old 07-20-2012, 10:15 PM   #5
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Originally Posted by Pacoheadley View Post
Well, as I have mentioned before, my laptop that I had OOTP 13 on has crashed. Unfortunately this was the 2nd time it happened, so I have used both of my licenses. I decided to install it on my (slow) desktop computer now, but I need to get my licenses released in order to play. I have issued a support ticket, but I am not sure if that is how it is done, do I need to do anything with eSellerate myself? If so, what exactly? Their support system is not the best there is, and I don't know how long it will take them to get back to me.
Paco: If you have not received a response from the gentleman that handles license issues by now, then I recommend that you PM Andreas with your order number and/or OOTP 13 Serial Number and he will very gladly reset your license for you.
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Old 07-20-2012, 10:17 PM   #6
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Paco: If you have not received a response from the gentleman that handles license issues by now, then I recommend that you PM Andreas with your order number and/or OOTP 13 Serial Number and he will very gladly reset your license for you.
That's nice if it happens but why is esellerate so slow? They do get paid.
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Old 07-20-2012, 10:28 PM   #7
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That's nice if it happens but why is esellerate so slow? They do get paid.
Rich: I'm not sure why eSellerate is so slow or even why our gentleman that handles license issues has not responded to Paco's ticket but I can assure you and Paco that Andreas will reset his license as soon as Paco provides Andreas with the info that I mentioned. Andreas is pretty quick at responding to customer issues.
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Old 07-20-2012, 10:30 PM   #8
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Paco: If you have not received a response from the gentleman that handles license issues by now, then I recommend that you PM Andreas with your order number and/or OOTP 13 Serial Number and he will very gladly reset your license for you.
Yea, I got nothing yet, but I'll do that, thanks for the info!
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Old 07-20-2012, 11:43 PM   #9
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That's nice if it happens but why is esellerate so slow? They do get paid.
I'm certainly not saying that this is the case here, but corporations have been known in the past to view customer/tech support as a non-revenue activity and deprioritize it accordingly.

Or maybe the guy who handles this could be sick, on travel, in training, on vacation, etc.

Stuff happens. Not every response in this life is going to be instantaneous.
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Well, the average OOTP user...downloads the game, manages his favorite team and that's it.
According to OOTP itself, OOTP MLB play (modern and historical) outnumbers OOTP fictional play three to one.

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Old 07-20-2012, 11:52 PM   #10
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I'm certainly not saying that this is the case here, but corporations have been known in the past to view customer/tech support as a non-revenue activity and deprioritize it accordingly.

Or maybe the guy who handles this could be sick, on travel, in training, on vacation, etc.

Stuff happens. Not every response in this life is going to be instantaneous.
My point, badly made, was the expectation that OOTP is responsible for license issues when it is actually eSellerate. I think they may have many more people than OOTP and they claim 24/7 customer service.
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“Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit
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Old 07-21-2012, 11:02 AM   #11
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My point, badly made, was the expectation that OOTP is responsible for license issues when it is actually eSellerate. I think they may have many more people than OOTP and they claim 24/7 customer service.
I could tell you any of several dozen customer service horror stories that I know of but let me just cut to the chase and say that there really can be a tremendous gap between such claims and reality.
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Quote:
Originally Posted by Markus Heinsohn View Post
Well, the average OOTP user...downloads the game, manages his favorite team and that's it.
According to OOTP itself, OOTP MLB play (modern and historical) outnumbers OOTP fictional play three to one.

Five thousand thanks for a non-modder? I never thought I'd see the day. Thank you for your support.
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Old 07-21-2012, 01:28 PM   #12
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My ticket got answered this morning and I am good to go, they beat eSellerate
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Old 07-21-2012, 04:56 PM   #13
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Well, that's good news.
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Quote:
Originally Posted by Markus Heinsohn View Post
Well, the average OOTP user...downloads the game, manages his favorite team and that's it.
According to OOTP itself, OOTP MLB play (modern and historical) outnumbers OOTP fictional play three to one.

Five thousand thanks for a non-modder? I never thought I'd see the day. Thank you for your support.
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