Place to report bugs?

wellsoliver · 07-21-2010, 07:05 PM

Is there an official place to file a bug so that it gets into some kind of queue, or is this forum it?

robc · 07-21-2010, 07:08 PM

OOTP Developments - Kayako eSupport Help Desk Software

See stickied thread if you want more info.

endgame · 07-21-2010, 07:09 PM

You can submit an official support ticket or, if preferable to you, start a thread that clearly demonstrates what you're seeing and it's likely a beta member will attempt to replicate it - if they haven't seen it already - and get it into Project Tools for a look.

If you choose the thread method, just make sure someone does respond that they've done so, or you're rolling dice. On the other hand, every support ticket eventually - and I stress eventually - gets in front of Markus.

SteveP · 07-21-2010, 07:16 PM

Quote:

Originally Posted by endgame

On the other hand, every support ticket eventually - and I stress eventually - gets in front of Markus.

That's not strictly true. Markus or Andreas will be alerted to something that truly looks like a bug or unexplainable technical problem. The object is to resolve or fix as many tickets as possible without having to post them in the PT system. Even better is when they can be resolved right here!

endgame · 07-21-2010, 07:25 PM

Quote:

Originally Posted by SteveP

That's not strictly true. Markus or Andreas will be alerted to something that truly looks like a bug or unexplainable technical problem. The object is to resolve or fix as many tickets as possible without having to post them in the PT system. Even better is when they can be resolved right here!

Of course you would say that----you are always just guessing at---- oh, wait. Thought I was somebody else for a minute.

Thanks, Steve!

SteveP · 07-21-2010, 07:32 PM

Quote:

Originally Posted by endgame

Thought I was somebody else for a minute.

Oh dear. Don't tell me it's catching. Or is the attack of the pod people finally underway?

endgame · 07-21-2010, 07:42 PM

Quote:

Originally Posted by SteveP

Oh dear. Don't tell me it's catching. Or is the attack of the pod people finally underway?

Just one of those things that's hard to get out of your head. I can only imagine what's going through yours.

07-21-2010, 07:05 PM	#1
wellsoliver Major Leagues Join Date: Aug 2009 Location: San Diego, CA Posts: 337	Place to report bugs? Is there an official place to file a bug so that it gets into some kind of queue, or is this forum it?

07-21-2010, 07:09 PM	#3
endgame Hall Of Famer Join Date: Aug 2002 Posts: 16,842	You can submit an official support ticket or, if preferable to you, start a thread that clearly demonstrates what you're seeing and it's likely a beta member will attempt to replicate it - if they haven't seen it already - and get it into Project Tools for a look. If you choose the thread method, just make sure someone does respond that they've done so, or you're rolling dice. On the other hand, every support ticket eventually - and I stress eventually - gets in front of Markus. __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________

07-21-2010, 07:08 PM	#2
robc Hall Of Famer Join Date: Aug 2008 Posts: 2,095	OOTP Developments - Kayako eSupport Help Desk Software See stickied thread if you want more info.