Having issues with Help

SlyBelle · 06-21-2009, 07:28 PM

I have the most current version of the patch and I'm having issues trying to access help. I have embedded two examples but I'm getting a number of other messages as well.

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battists · 06-30-2009, 05:37 PM

SlyBelle,

Which OS are you using?

Please try this:

1. Open OOTP
2. Go to Game Preferences
3. Go to Open Config Folder
4. Open the file called "app"
5. Find the line entitled "http_timeout_milliseconds"
6. Change the value to 50000
7. Save and quit the "app" file
8. Quit OOTP and open again, and see if you can open up the help.

Incidentally, there is a bug recorded for the timeout error, BZ 3317.

Nutlaw · 07-06-2009, 07:05 PM

As we have seen no reply from the original poster in three days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter, please post once more in Tech Support with a link to this thread and we will do our best to help you figure out a solution.

06-21-2009, 07:28 PM	#1
SlyBelle All Star Reserve Join Date: Mar 2003 Posts: 633	Having issues with Help I have the most current version of the patch and I'm having issues trying to access help. I have embedded two examples but I'm getting a number of other messages as well.

06-30-2009, 05:37 PM	#2
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	SlyBelle, Which OS are you using? Please try this: 1. Open OOTP 2. Go to Game Preferences 3. Go to Open Config Folder 4. Open the file called "app" 5. Find the line entitled "http_timeout_milliseconds" 6. Change the value to 50000 7. Save and quit the "app" file 8. Quit OOTP and open again, and see if you can open up the help. Incidentally, there is a bug recorded for the timeout error, BZ 3317.

07-06-2009, 07:05 PM	#3
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	As we have seen no reply from the original poster in three days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter, please post once more in Tech Support with a link to this thread and we will do our best to help you figure out a solution.