assistance please!

StorminNorman · 10-04-2002, 11:18 AM

I bought the game online about 5 months ago. Last Saturday, we had a 'lightning strike' and my whole tower fried!!

Starting fresh on everything is a pain, but at least I've replaced the tower.

I've downloaded the game..I didn't save the long elicence number I was supposed to.. how can I get going again?

Scott Vibert · 10-04-2002, 01:19 PM

You should have also been emailed a copy of the receipt, do you still have this in your email? If so you've got the Order ID you need.

Otherwise you'll have to call Via Tech and they'll take care of you. (You'll probably need to prove the purchase with your credit card number or something like that)

StorminNorman · 10-04-2002, 02:45 PM

How do I contact Via Tech?

Thanks in advance!

Steve Kuffrey · 10-04-2002, 02:57 PM

Via-Tech

Scott Vibert · 10-04-2002, 02:59 PM

From the OOTP4 website:

http://www.ootp4.com/contact.shtml

eLicense support: Viatech eLicense support team
Costumer support for eLicense problems like lost order IDs or lost licenses

support@elicense.com
Phone: 866-723-3376

(between 9am and 5pm EST)

StorminNorman · 10-04-2002, 07:33 PM

Thanks again, gentlemen!

10-04-2002, 11:18 AM	#1
StorminNorman Minors (Single A) Join Date: Mar 2002 Location: The True North Posts: 52	assistance please! I bought the game online about 5 months ago. Last Saturday, we had a 'lightning strike' and my whole tower fried!! Starting fresh on everything is a pain, but at least I've replaced the tower. I've downloaded the game..I didn't save the long elicence number I was supposed to.. how can I get going again?

10-04-2002, 02:57 PM	#4
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,036	Via-Tech __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

10-04-2002, 01:19 PM	#2
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,249	You should have also been emailed a copy of the receipt, do you still have this in your email? If so you've got the Order ID you need. Otherwise you'll have to call Via Tech and they'll take care of you. (You'll probably need to prove the purchase with your credit card number or something like that)

10-04-2002, 02:45 PM	#3
StorminNorman Minors (Single A) Join Date: Mar 2002 Location: The True North Posts: 52	How do I contact Via Tech? Thanks in advance!

10-04-2002, 02:59 PM	#5
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,249	From the OOTP4 website: http://www.ootp4.com/contact.shtml eLicense support: Viatech eLicense support team Costumer support for eLicense problems like lost order IDs or lost licenses support@elicense.com Phone: 866-723-3376 (between 9am and 5pm EST)

10-04-2002, 07:33 PM	#6
StorminNorman Minors (Single A) Join Date: Mar 2002 Location: The True North Posts: 52	Thanks again, gentlemen!