Problem with buying the game

slade · 03-24-2007, 08:29 AM

Hello, I have a problem when trying to buy, I filled everything out, billing address, credit card details, etc and I got this error:

A problem was encountered while processing your order:

10408 - Express Checkout token is missing.
Please contanct support@elicense.com <mailto:support@elicense.com>

so I tried from another comp and I also got an error but this time:

10419 - Express Checkout PayerID is missing.

anyone experience something like this?

bp_ · 03-24-2007, 08:35 AM

I googled this error message and saw someone mention a firewall can cause this. Do you have one enabled? Can you disable it and try to order?

slade · 03-24-2007, 08:45 AM

Quote:

Originally Posted by bp_

I googled this error message and saw someone mention a firewall can cause this. Do you have one enabled? Can you disable it and try to order?

Thanks for the reply, I turned firewall off and I got same error........

bp_ · 03-24-2007, 09:06 AM

Are you using paypal (if you even can)? I see this error come up with paypal use on almost every page I google (sorry, I'm not familiar with the in-game purchase process as I haven't had to do it).

slade · 03-24-2007, 09:26 AM

Quote:

Originally Posted by bp_

Are you using paypal (if you even can)? I see this error come up with paypal use on almost every page I google (sorry, I'm not familiar with the in-game purchase process as I haven't had to do it).

I'm not using PayPal, I'm buying (well...... trying) with credit-card (Visa)

MetalMan · 03-24-2007, 09:56 AM

Same problem here, Visa also :\

bp_ · 03-24-2007, 10:02 AM

Quote:

Originally Posted by slade

I'm not using PayPal, I'm buying (well...... trying) with credit-card (Visa)

Quote:

Originally Posted by MetalMan

Same problem here, Visa also :\

did you try conting elicense? support@elicense.com

slade · 03-24-2007, 10:09 AM

Problem solved......

Just use desktop purchase instead of browser and everything works fine......

MetalMan · 03-24-2007, 10:11 AM

Quote:

Originally Posted by bp_

did you try conting elicense? support@elicense.com

Sending them a mail right now.

I tried to use the desktop buying system, but that was no good, because for some reason, I could only pick an expiration date between 2001 and 2010, but the card expires in 2012...

EDIT:

Quote:

Dear xxxxxxxxxxxxxxxxxxxxxxx,

We apologizes for the confusion. The previous attemps at purchasing will not go through. Meaning your account will not be charged. Please try to re-purchase again, as the issue is now resolved.

Thank you.

Worked like a charm now =)

03-24-2007, 08:29 AM	#1
slade Minors (Rookie Ball) Join Date: Dec 2001 Posts: 29	Problem with buying the game Hello, I have a problem when trying to buy, I filled everything out, billing address, credit card details, etc and I got this error: A problem was encountered while processing your order: 10408 - Express Checkout token is missing. Please contanct support@elicense.com <mailto:support@elicense.com> so I tried from another comp and I also got an error but this time: *10419 - Express Checkout PayerID is missing.* anyone experience something like this?

03-24-2007, 08:35 AM	#2
bp_ Hall Of Famer Join Date: Apr 2004 Location: New York, NY Posts: 2,804	I googled this error message and saw someone mention a firewall can cause this. Do you have one enabled? Can you disable it and try to order? __________________ Commish: Over The Mound

03-24-2007, 09:06 AM	#4
bp_ Hall Of Famer Join Date: Apr 2004 Location: New York, NY Posts: 2,804	Are you using paypal (if you even can)? I see this error come up with paypal use on almost every page I google (sorry, I'm not familiar with the in-game purchase process as I haven't had to do it). __________________ Commish: Over The Mound

03-24-2007, 09:56 AM	#6
MetalMan Bat Boy Join Date: May 2006 Posts: 9	Same problem here, Visa also :\

03-24-2007, 10:09 AM	#8
slade Minors (Rookie Ball) Join Date: Dec 2001 Posts: 29	Problem solved...... Just use desktop purchase instead of browser and everything works fine......