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You are right, you are a paying customer. Please take my apology.
The path you posted looks right, so it has to be something else. I just tested it on my Mac Book, put a pic of Patrick Kane into the quickstart, generated a new game and had the pic show up on his page.
So please confirm the following:
1. After you copied the pics into the quickstarts, you did start a NEW game (not loaded a save)?
2. FaceGen is really disabled? It is suspicious to me that you see cartoonish pics. IF FaceGen is disabled and it finds no rightly named pic, it will show a black silhouette instead, which does not cartoonish.
3. Your player pics are rightly named?
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