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Yes, it's not a bad idea to use the forum for things like this, but if it's more complicated, it's probably better to file a support ticket.
Have you posted this on the OOTP 15 forum too? I realize you're using 14, but since most people have migrated to the 15 forum, you might have a better chance of finding someone who can help. And then if that doesn't work, I'd recommend a support ticket.
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