View Single Post
Old 10-02-2017, 03:04 AM   #1
JeffR
FHM Producer
 
JeffR's Avatar
 
Join Date: Apr 2002
Location: Kelowna, BC
Posts: 11,575
Thanks: 104
Thanked 10,082x in 3,518 posts
Exclamation Guidelines for bug reporting and uploading saves

Welcome to the FHM4 tech support forum. Thanks for your purchase; we hope that you'll be happy with what we've done with this version of the game. And we look forward to hearing what you think about it: we'll be monitoring this forum frequently to see your suggestions and fix any problems you find. Please be as detailed as possible when reporting bugs; the more information we get, the better.

If you report a problem, we may request a trace log and/or save game from you. To get the trace log, before starting a game, go to Settings-Troubleshooting on the start screen and activate "Enable Debug Trace." If you get a crash or freeze, do NOT immediately re-start the game - instead, go to your Documents/Out of the Park Developments/Franchise Hockey Manager/Debug directory and make a copy of your fhm_trace.txt file. Zip/rar it (to get the file size small enough that the forum will allow it to be posted) and attach it when you post about the crash details (it should be small enough to fit the forum size limits for uploads, if not you can email it to me directly at jeff@ootpdevelopments.com.)

If you encounter a serious issue like a crash, please keep the saved game - ideally, zip or rar the save files together immediately, before attempting to continue, so you preserve the save as close as possible to the date the problem occurred on. Marcus has posted instructions on ftp'ing the files to us below this message, or you can use any file sharing service (filerdropper.com and dropbox work particularly well) and send me the link.

If you're not sure where to find your saved_games directory, the easiest method is to go to the Start screen, then Settings - Troubleshooting and Open Customizable Data Folder. You'll be able to see your saved_games directory from there.

The game manual can be found either via the link on the start screen, or at Out of the Park Developments Online Manuals.
JeffR is offline