Quote:
Originally Posted by brettrankin
I would prefer they would set expectations of when a new update will be posted. At my work, I can’t say “I will update you when there is something to report”. Everyone wants an actual date or timeframe. “I will update you by the end of...” (day, week, month, qtr, year). I just feel something like that would help. Just set expectations which would allow everyone to look forward to that date and hearing an update.
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I couldn't agree more. I have run software companies focusing on small to medium sized businesses for almost 30 years. If I had "serviced" my customers like this, I would have been out-of-business in about 6 months.