Sounds like this is a corrupt names file. I would guess that the problem is that when you're uploading the file, it's somehow getting corrupted. Not really an OOTP issue per say, but likely something related to your internet connection or to an anti-virus or anti-malware program on your system.
How are you specifically uploading the file for them to grab? If you just drop it in a dropbox folder and give them the link to that, does that change anything?
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