Quote:
Originally Posted by Germaniac
I absolutely agree - I never ever had a problem that wasn't solved.
Maybe your ticket somehow got lost in the shuffle ... I don't think anyone of us can imagine what happens during release time and shortly after ...
It surely doesn't have anything to do with "shutting down" support for v19 but simply getting overwhelmed with responses for v20
So I'd suggest to simply open another ticket
|
I can't speak for the OP but in reference to my aforementioned issues, I did open several tickets. Each issue except the first (because I didn't think I would NEED to open multiple tickets as I had never had a problem with their support in previous years) I opened multiple tickets. Again, that seems to go against what should be deemed "quality" customer support. If it's a one-time thing I completely understand, but in regards to my issues I had to open multiple tickets 3 separate times IIRC. I doubt that's an "oversight".
Everyone makes mistakes, but there's clearly a lack of support currently going on.