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I think that comment is a bit harsh and does not really tell the real story of how much they care and work on this game.
I can’t think of many developers and owners that work so hard around the clock and respond 24/7.
I reported my share of bugs and issues and they are turned around in record time including issues that affected just my game and ended up getting resolved by developers working on their days off.
Could they have waited a day or week? Absolutely. But they did not. They investigated it Sunday morning and the issue was resolved by the afternoon.
If you have an issue that gets lost along the way or forgotten, you can always open a second ticket and refer to the first one but also provide a second alternative to get back to you.
I know my e-mail provider utilized a very aggressive security product on their gateway that bounced some messages back to them.
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