Quote:
Originally Posted by Markus Heinsohn
Pete, I get it that you are frustrated. And I would love to help you, but unfortunately I can't directly, we have no access to the eSellerate code / system.
Are you sure you followed all the troubleshooting steps, like disabling firewalls / virus scanners? As I said, this kind of problem is exteremely rare, like only one out of 2,000 customers have issues with the activation.
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Markus/Lukas,
I was able to get the game activated. As a troubleshooting method, I deleted and re-installed the game, disconnected from my internet connection at work, connected via my personal hotspot on my cell phone and was able to activate online. Not sure if there was a connection on my office wi-fi that was blocking the activation back (Lukas mentioned it appeared it was an issue coming back to my machine) but that is what worked.
Apologies for sounding off, but the process is amazingly frustrating, and has happened outside of my work wifi. And I have to go through this process every year.