Mike,
I just called e-License...was put on hold for less than 30 seconds...and was relicensed in less that 2 minutes...all total.
1-781-449-7601 is the number.
The tech support lady said it takes about a day to get a response from an e-mail.
I have always found them to be very competent in dealing with them twice.
Steve is also a fine guy to deal with...keep in mind he has to deal with a lot of computer-challenged OOTPB members like me...that makes his job a little taxing at time. Treat him with respect and he will see that you are helped...he also even treats those of us with respect that sometimes don't deserve it.