Steve,
That response is not good customer service. I have emailed Viatech-no response. Surely the game developers have access to another way to contact Viatech to ask them why they aren't responding to your customers.
Apparently I am not alone in not being helped by Viatech as another OOTP customer has posted about the same lack of response in the message right ahead of mine.
If my customers started to complain to me about an issue like this, my response would be...
"I will look into this situation immediately. Your first contact should be to email
support@elicense.com. But since they are not responding to you, I will contact them myself to figure why they are not answering your emails."
Instead I get "Honestly nothing that we can do...." I am going to forward Markus a copy of this post.
Nice job Steve
Mike