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Originally Posted by Rene
Its been about a month now. How much longer should I wait?
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it shouldn't take that long.
I've had very good luck when I've called ViaTech. Everytime my license has been reset while I was on the phone (the last time, they even e-mailed me my licenses for OOTP4 and OOTP3 per my request).
If possible, I would try calling them. You may need to leave a message, but they should get back to you within 4 hours, at least they have in my experience.
There should also by a file called receipt.txt in your OOTP6 directory. This file will have your order ID in it.