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Glen · 06-25-2002, 08:20 AM

Scott,

This topic has been covered a great deal on this board as of late for some reason, and I feel like putting in my 2 cents.

As a person that has spent a great deal of time working with people, whether it be retail or support, I feel that I have some background in this situation.

Now, regarding the bug. This topic has been posted about a few times, that I have seen, probably even more than that, in the last few weeks. It's a known issue at this point, and it's being worked on to correct it, as we have been told.

Now, seeing as how you have a solid background in customer service, let me ask you a question. If you were to hear the exact same issue from people over and over again over a period of time, the first thing you would start to do is to control the issue stating that it is something that you know about, and you're working to take care of it. Leaving these threads open just allows people, who are going to share the exact same information, to complain about an issue that is being worked on.

For you to think that Steve doesn't understand that we pay his salary, is just silly. He spends, from what I can see in the range of posting times, 12 to 18 hours a day working with this game, moderating the board and dealing with people. Take a look around, do you see a group of people that are really upset with the level of service that he's provided? I know at least 5 times where I have had the opportunity to ask Steve a question, and he's responded in a very polite manner and helped me with my issue.

If you feel that you have been slighted, the best way to take action is to complain to the company. It's not too difficult to find the email addresses of the people for 400 software studios. What always gets to me is how people will come to a companies website and put an attack towards a site or company or an individual person, albeit in your case a subtle one, and expect people to come forth to rally to their cause.

The issue is a known one. That is clear. What you are trying to accomplish here, other than to launch attacks towards Steve, is not really apparent. You could have just posted a nice polite message about the issue you found and that you were curious as to why the thread had been locked down, but you chose to go a different direction. You chose to speak to Steve in a condescending tone, and try to "learn him somethin'".

I'm not a "dot.com" millionaire, but I know people, and how to deal with most people. Here's what I know.

Walk into a store and throw a veiled insult to a customer service representative while complaining about an issue and see how much help you'll get from him. Walk into a store and politely mention an issue that you have, without insulting him, and I think you know which answer will be a better one.

I guess that's what I have to say about that.

Glen

06-25-2002, 08:20 AM	#9
Glen Minors (Double A) Join Date: Dec 2001 Posts: 153	Scott, This topic has been covered a great deal on this board as of late for some reason, and I feel like putting in my 2 cents. As a person that has spent a great deal of time working with people, whether it be retail or support, I feel that I have some background in this situation. Now, regarding the bug. This topic has been posted about a few times, that I have seen, probably even more than that, in the last few weeks. It's a known issue at this point, and it's being worked on to correct it, as we have been told. Now, seeing as how you have a solid background in customer service, let me ask you a question. If you were to hear the exact same issue from people over and over again over a period of time, the first thing you would start to do is to control the issue stating that it is something that you know about, and you're working to take care of it. Leaving these threads open just allows people, who are going to share the exact same information, to complain about an issue that is being worked on. For you to think that Steve doesn't understand that we pay his salary, is just silly. He spends, from what I can see in the range of posting times, 12 to 18 hours a day working with this game, moderating the board and dealing with people. Take a look around, do you see a group of people that are really upset with the level of service that he's provided? I know at least 5 times where I have had the opportunity to ask Steve a question, and he's responded in a very polite manner and helped me with my issue. If you feel that you have been slighted, the best way to take action is to complain to the company. It's not too difficult to find the email addresses of the people for 400 software studios. What always gets to me is how people will come to a companies website and put an attack towards a site or company or an individual person, albeit in your case a subtle one, and expect people to come forth to rally to their cause. The issue is a known one. That is clear. What you are trying to accomplish here, other than to launch attacks towards Steve, is not really apparent. You could have just posted a nice polite message about the issue you found and that you were curious as to why the thread had been locked down, but you chose to go a different direction. You chose to speak to Steve in a condescending tone, and try to "learn him somethin'". I'm not a "dot.com" millionaire, but I know people, and how to deal with most people. Here's what I know. Walk into a store and throw a veiled insult to a customer service representative while complaining about an issue and see how much help you'll get from him. Walk into a store and politely mention an issue that you have, without insulting him, and I think you know which answer will be a better one. I guess that's what I have to say about that. Glen __________________ Colorado Rockies - DBLC