Quote:
Originally posted by jdbolick
#1) As I already explained, if EA told everyone Madden 2005 would be released February 1st and they met that deadline, it would still be late. Sports games are expected to be released by the start of the season they represent. If they don't, they're late. Cardinal Rule was right in saying that small games can better get away with such failures because their consumer base tends to be more understanding, but if you guys intend to be a legitimate product, you better start conforming to industry standards or apologizing when you can't.
#2) That's your fault, not the customer's. I assume you've heard the expression "don't bite off more than you can chew." If you can't fulfill existing responsibilities, don't take on new ones.
#3) Concern for the quality of the game is admirable, but reluctance to release a buggy game is not an excuse. That only means you failed to have the code in adequate shape quickly enough.
I am not expecting anyone to jump on my bandwagon, nor am I attempting to persuade anyone that they should start complaining. If they aren't bothered, more power to them. I don't begrudge their patience, I only mind when small-minded sheep start badgering those of us who aren't so forgiving. Whether you like or not, and whether or not the developers choose to acknowledge it, there are industry standards. You can either choose to meet them, or you can choose not to. If you choose not to, your business will suffer. If you don't care that your business is suffering, so be it, but you can't ignore those conventions and yet expect potential customers to be silent.
And yes, if I can get me a prompt refund I'll be glad to take it. I will still be writing a negative review of your business practices, but at least then I can mention that you did something minor to address my issues.
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Understood, and as I said, I'm sorry your taking this position at this time.
Please note, I am not an OOTP employee, only the board community manager, so my opinions as stated are mine alone and not necessarily that of management.
I will, however, initiate whatever I can to address your refund. If you would also please provide me the publication for which you intend to submit your review, that would be greatly appreciated (you can provide that to me thru Private Message).
Henry