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First, let's make sure the pack is installed correctly. The fg_files folder won't read subfolders so all the 50k of .fg files need to be directly in the fg_files folder. just unzip the file, select all those .fg files, copy and paste into the game's file.
To erase every cached picture in there, the best way is to, after checking the above step, go to the save folder (GameName.lg) and delete the faces.dat file (back up the .lg by copy pasting it somewhere if nervous about deleting things).
Now, with faaces.dat deleted, the game will be compelled to generate a new facegen for every player on first load - and hopefully see the fg files. Sorry for the frustration trying to get things right, there but AESP and I are the helpful type, and will stand by.
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