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I've never found the force load function to work well. After a certain point and time, if it is a long-running save, it can be good to clear the cache.
The player facegen itself loads just once, so it is saved in a particular save's cache. That cache is located in the saved games folder (go to Settings from the Start Screen, at the pop-up pick troubleshooting, open saved games folder). Once you open the .lg folder, go to news, html, images, profile_pictures. See the cached facegen png files there? Select all AND then unselect the “default_profile_picture” (to keep it) and delete those cached facegen png files.
Then the next time you open a player, the game will check the fg_files folder as if it were the first time and pull the latest fg to create a new cache file for that player.
On the saving issue, when downloading from the board here, don't save it direct to the fg_files folder as that will trigger a PC to see the dupe and add the (1). Save it to the regular old download folder and then drag it into the fg_files folder of the game, that should trigger Windows to ask what you want to do, and you can select replace.
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