Sorry about that!
From what you're describing it sounds like you may have a borked installation, and having the save game files wouldn't necessarily be overly useful there anyway.
The first thing to try here would be just to open the game, then go to settings > troubleshooting and hit the button to 'force reinstall game data'. If there is something off with the installation, that should fix things.
If that doesn't solve things, the next step would be to get us a copy of the trace log.
You can find instructions on enabling that here:
https://support.ootpdevelopments.com...debug-log-file