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I am reading this thread and really surprised with how happy everyone is with OOTP Support. I submitted a ticket on Oct 13 (2023) and immediately got an autogenerated email asking me some follow-up questions. i responded with answers asap and have not heard from anyone again since. I have continued to log into my ticket and ask for status updates or if there is more info i can provide. a month later and after several follow-ups, i have never received a response.
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