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There are a few things I've picked up over the years. One is that you can only lead people where they decide they want to go. It may be possible to convince them over time but unless there's an immediate "Hey, that's a great idea" response its a long sell and likely not to be very successful.
Boards work best when management where there's an ongoing process to adjust the board to match how people are using it. A good example of this is the removal of the new users forum in 24. Perhaps this was an attempt to segregate questions that had easy and obvious answers but reality is newbies ask complicated and sometimes unanswerable questions just like veterans do.
Board management that doesn't realize that a successful board requires providing users what they want does so at their own peril.
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