This happened to me as well, I completed a bronze BIL and locked the silver in, had 2 packs to open, froze during first pack, came back in and there was 1 pack left but nothing showing for what occurred in first pack reveal, no cards on reserve team that were not there before and no new duplicates when I searched card list to see if I had to deactivate any.
Was not from this account but one of my alts
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