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Old 04-03-2021, 11:54 AM   #30
Lukas Berger
OOTP Developments
 
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Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 21,351
Quote:
Originally Posted by jd200600 View Post
Having an issue when loading on MacBook Air M1. Game loads up to the main screen, but it just sticks on the trying to connect online. So, I cannot even connect to perfect team. When loading a saved game, it loads but freezes. I have to force shut down.

1. tried to uninstall and re-install
2. verified that my OS is up to date
The most likely culprit here would be an anti-virus or firewall program that's blocking OOTP from connecting to the PT servers. So the first thing to do would be to make sure OOTP is whitelisted in any of those programs that are running on your system.

If you're using a VPN, sometimes it can help to turn that off as well, though it's less likely that's the issue.

If you still can't connect after trying that, then please submit a support ticket (or via email at support@ootpdevelopments.com) so the support team can do some more advanced troubleshooting with you.
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