Q - Why are you making changes to the Twitch Drops program?
A - Back in August, Twitch announced a new system for Drops. The original date for implementation was January 15th (and it was extended until February 18th). The legacy drops system (the system we were using) will no longer be supported as of that date, meaning if we did not update our Drops program to match the new system and criteria, we would no longer have Drops available on our Twitch channel. Obviously, we wanted to continue to provide an incentive for the dedicated users who engage with our live content, so here we are. Some of these changes will impact the amount of drops a user will receive as well as the ease of claiming them, unfortunately, there is nothing we can do about this. We are simply complying with the parameters of the new program Twitch has designed to continue to provide rewards
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Q - How do I redeem a drop?
A - Our drops will still be based on time watched (as they have been previously). Once you hit the required time, a message will show at the bottom of chat for a brief time allowing you to redeem. If you miss that message, you can redeem your drops on your Drops inventory page -
https://www.twitch.tv/drops/inventory
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Q - Is there an expiry to redeem the drops?
A - There is not, drops earned during a campaign can be redeemed at the Drops Inventory URL
https://www.twitch.tv/drops/inventory
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Q - Do I need to claim a drop before being able to earn time towards another?
A - YES. You earn drops one at a time and they DO NOT stack. You must claim your drop either via the in-chat pop-up or via the Drops Inventory link above before the time will start on another drop. EX. if you watch for 2 hours but do not claim the first drop after reaching the 15 minute time threshold, that will be the only drop you receive for that total time watched.
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Q - Is there a maximum number of drops I can receive?
A - YES. Drops are limited to five (5) rewards per viewer, per day
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Q - How can I make sure I receive the most drops for my time watched?
A - We encourage all of our viewers to redeem their drops as they receive them either via the in-chat pop-up or on the Drops Inventory page (
https://www.twitch.tv/drops/inventory) as soon as they receive them. This will ensure the time starts on the next drop.
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Q - what is considered a "day" for the purpose of the five pack maximum?
A - 3am-3am Eastern Time
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Q - Will it work when I watch on my TV (through a smart TV, Chromecast or other method?)
A - You will still accumulate drops when watching on TV, but you will need to claim them either through the mobile app or web browser (
https://www.twitch.tv/drops/inventory) as Twitch does not currently support claiming through casted or TV-based apps