[Monty_Burns]

Originally Posted by Rich Grisham

Apologies for the lack of any update. Unfortunately, this update is the same.

We continue to work every day and night with our provider. Their updates are similar, that they are aware of the certificate issues and they are working on addressing them, that it is not as simple as they would hope and that it's affecting a number of the services that they host.

In case you think we are not pursuing this with everything we have, we had two of our developers sitting with one of our customers for more than three hours in a screenshare session yesterday, trying anything and everything to connect that person's PC to the service. Nothing worked.

This issue is at the local PC area, because we've been able to establish connectivity to one of the affected accounts from machines in our environment.

Basically, what's happening is the certificate on the local machine is not good, and the connection does not get established because of it.

I promise you that I am working day and night to resolve this issue. Unfortunately I am limited in what I can do other than call our providers every few hours and ask for updates.

No one is more frustrated than I am.

I wish I had a better answer. I don't, not yet. But we are not letting up.

Appreciate the update -thank you!