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The first, indeed the crucial step in this process is designer involvement in the forums. Not just an occasional "drop by" but almost daily involvement. MH does not do this although he is around frequently. Fortunately, he has staff members/partners who are constantly in attendance and that makes a big difference.
I participate in a forum for another game that I like and the opposite is true; most of the time, nearly all of it, it's just us talking to ourselves. That ownership absence is both indicative and self-fulfilling. The game suffers accordingly in quality assurance, innovation, marketing, and customer loyalty.
I cannot figure it out, other than it appears to be a part-time hobby for the main guy with a couple of free-lancers doing odd jobs. The game has great potential but owned and operated by these guys, it's going nowhere.
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- Bru
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