Quote:
Originally Posted by Lukas Berger
Sorry to hear you're having trouble! We definitely want to help you get that resolved. I'll be happy to help.
We've replied to every support ticket that's come in, typically daily but always within at least a couple days. So if you haven't gotten the replies, it's most likely an issue with your mail's spam filters. Check your spam filter (or it could even be that your mail provider is blocking the messages at their end before they even get to your spam filter).
As most of the other comments mention though, what you're describing definitely sounds like there's something going wrong on your end. What you're describing isn't anything that should happen on a healthy machine with OOTP correctly installed. A file transfer should never take as long as you're describing f.e. That's a pretty good clue that something beyond the game is just not working correctly on your system.
Even so I can still try to help to whatever extent possible. The trick will be to figure out just what's going on and how and why that's adversely affecting OOTP. Hopefully we can figure out just what's going on and get it sorted out.
If you aren't getting the replies to the tickets though, just send me an email directly describing what's going on again and I can give you a hand that way, rather than going through the support system.
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And as always, that fantastic OOTP customer support, right on cue!