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If you are asking whether they will simply "grant" you another "second" license, only they can answer that.
I did not take the original post as asking to access the old computer. But everything else in the post above is still valid.
They have sold the license and fulfilled that purchase.
I'm sure they have heard every excuse possible, whether truthful or less than.
And yes, having a computer or laptop fail is very plausible.
Never hurts to ask.
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