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I think it is quite clear from the responses in this thread that many people have hit a nerve and the professionalism of the staff of OOTP has slipped somewhat. I find a number of responses to valid questions to be rude and condescending which is not the best customer service.
I just think the team needs to take on board the response from their users which is quite clear.
I get it though, online functionality is out. Just try and respond with a little decorum if you want to keep your potential customers on side.
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