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not sure... if you don't have an older backup to test... you may be out of luck if it just repeatedly happens.
it's in game settings - then second tab over i think - players and face gen, if not the first game settings page. in there somewhere. that likely isn't your problem though.
although, i'd still look into the purge database function in the game settings -> database tools page. make a back up as it suggests.
i used to see it freeze if i opened and closed a profile really fast - mistakenly open one and immediate right click... if you are cycling between two pages repeatedly, maybe do it at a slightly slower pace. if it's always the same player or whatever, try deleting them (backup!).
if the defrag didn't work on a couple thousand lil txt files, then that application you used probably ignores the smaller files. it wouldn't take long even if it did notice them. it was not likely to fix the problem, but can help with load times that can seem like a crash.
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