I have not had to fix this. This is what I would do first.
1) Commissioner mode->Player Editor
Left side, check his status on the 40 man. Check to see if there is some funky suspension or injury. If all else fails you can move him to FA, sim 1 day then move him back.
Again, I have not dealt with this so I do not know if it is a signal of a larger problem or an odd one time thing,
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