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Not really sure I understand what the issues are here?
You computer didn't have a download manager to install the game?
24+ hours to get a reply on a support ticket is pretty standard and for most companies would be considered good. Not an issue.
I have no clue what any of the rest means. You had a problem with your league and were getting an error message. I get that part but what were they sending you back? I'm going to guess you sent them your league files and they fixed the error. But if you uploaded your league files for them to fix you could have used the same FTP server to get the files back so you shouldn't have had any issue getting them back.
A bit of clarification might be helpful for any of us to try and help you otherwise if you're just blowing off steam it might be best if this thread is deleted or locked.
Also you're the only person I've seen have downloading issues with the game and since it's happened multiple times perhaps it's something on your end and not OOTP that has the problem there.
Sorry I couldn't be of any more help but I'm not really sure what you're trying to get at with this.
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