[Grandbudda]

Ootp has a wonderful game and I absolutely love it. Having said that I've had two recent issues with ootp's hired out customer service people. Back in March I tried to buy ootp16 and had a problem buying the game and getting running. It turned out that all I needed to do was get a download manager so I did that and got the game. But if I didn't find out from a friend they would have lost a customer. My second experience is still going on, I had a problem with our league advancing because of an error message. The support people at ootp did fine, but it took me over 24 hours to get to them and when customer service delivered the product they didn't know how. He could use Dropbox, didn't know how, I couldn't access their FTP server which isn't designed for customers. Finally I suggested file zilla and he sent me the file eight hours later. The file didn't upload properly so I had to now go back and start over !! THIS SUCKS ! !