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Originally Posted by IvanIvanovich
You've made a public pledge to give refunds to those customers that are unhappy with the product.
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I don't read FHM forums so thoroughly so I would like to see the quote of this.
I'm sorry but for the man who runs his own business IvanIvanovich is too anxious. It looks like a trolling sometimes, no wonder there are cynical comments from another forum users.
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Your response here is a very good example of how not to treat paying customers and I say this as someone running a business myself.
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Do you cry out loud the way of your post to every your customer who allegedly have broken his promise/payment?
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You have repeatedly lied about when updates will be released and what they will contain.
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Did these "lies" cost you money?
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Anyone who wants a refund after a year will likely not get one, for example.
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I must admit, though, that he shouldn't probably get refund after a year of
his purchase not the date of game release. However, IvanIvanovich is on this forum since January 2014 so he must have bought the game around this time. So why didn't he asked for a refund before? He had 11 months to do so?
However, I like your nick, IvanIvanovich, (obviously).