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I don't know if this is the same issue that I've encountered, but I've noticed that anytime I minimize OOTP and maximize it again, the first picture that Facegen generates after OOTP is maximized has an invisible face, whether it's an in-game picture, statistics, player profile, etc. Once it gets past that first face, it's fine until I minimize and maximize OOTP again.
Once the generated picture is "broken", you have to convince OOTP it needs updating again. Usually clicking on the player and doing the "Same Picture" picture function fixes it. But it's a little tougher for away jerseys - you actually have to go into the folder on Windows where the generated images are stored and delete the offending images.
Anyway, this might not be your issue at all - but if it seems to be happening randomly, try seeing if you can make it happen reliably by minimizing and maximizing OOTP again. I've trained myself never to minimize OOTP until this bug gets fixed - I just Alt-Tab away from it if I need to do something else.
Oh and Andreas and the OOTP developers are aware of the issue and can reproduce it, but they're having trouble figuring out what's causing it.
Hope this is helpful!
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