Quote:
Originally posted by rmilin11
ok i was able to hear from them and you still dont understand my problem so im trying to explain it to you. first are you actually reading my emails carefully because i dont think you are. when i purchased the game on sunday i did get my license to open the game which i did. now what happend was i had to restore my computer to the day before because i was having a problem with a program that wasnt closin when i restored my computer to fix the problem it also brought me back to the original software in the game before i purchased the license. when this happend i was not able to open the game because it was back to the point before i purchased the game. so now i need to install my order id number in order to open the game. since the company viatech never sent me any reciet i didnt have a order number. so the mistake was not in me not getting a licensed game but the mistake was never been givin a order number so i could have it in case i had to reinstall the license which i had to.
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I know, you've said this and I understand what you are saying. To run the game before you had a license, which you say you had. This would put the eLicense software on your computer and in your Control Panel (which I've mentioned several times). The eLicense software isn't automatically removed when you uninstall the game, so since you got a license the first time, it still should be there. In this folder you can find a copy of your receipt and on the receipt you'll find your Order ID, which you can enter to get your license and be ready to go.
If you run into problems finding this let me know and I will continue to try and help you.
If for somereason you don't have that eLicense Control you'll need to contact Via Tech to have your receipt resent.