Quote:
Originally Posted by PicoTTS
Hi, I have purchased the FHM beta. However, I have found the UI so unintuitive and cumbersome comapred to EHM that I cannot use or enjoy the product. I was hoping to get a refund. I have emailed both 'support@elicense.com' and 'support@ootpdevelopments.com' a week ago, however I have yet to receive a response from either. Cant anyone guide to me the right channel in order to receive a refund?
Thanks
|
Hi Pico - I'm not trying to bash here - please understand that - but I'm really puzzled - please tell me you were/are aware that the product in its current form is a BETA - which by the very definition means - it's not a polished, vetted-out, ready-for-retail product ... yet. And I emphasize the word YET.
The developers here have come upon a great and tremendously innovative idea to allow us, the gaming community, the opportunity to jump on board as beta testers - yes, we're essentially buying the game upfront -- but at a very nice discount to retail - and have the opportunity to tear it apart, try to break it, put it through all its paces and give it rigorous and robust testing that a select cadre of hired testers could only dream of doing and provide hopefully helpful and constructive feedback - and at the end of the process, all have participated in developing what no doubt will be a top-notch program - AND - having already paid to purchase - again, AT DISCOUNT - will receive the finished product at no additional cost to us. A product that we had a hand in polishing up and getting to market.
My friend - it's a win-win for the gamers, the developers, the game itself - and the gaming community. Surely you were aware of that going in, yes? And unquestionably, the developers pulled no punches upfront about the process - about the state of the game, particularly now in the early going - etc. Nothing was hidden in any way. Anyone who purchased/purchases should already be aware of these things and understand it's an investment in the game. And a good one at that!
Again - please know I'm not trying to bash here nor am I trying to be offensive toward you - and you're most definitely entitled to want - and to request - a refund - but like the other gamers here who are onboard with this process, I'll have to say I honestly don't understand where you're coming from. Everyone knew going in that this would not be a finished product - and that we have the opportunity to help produce that finished product - pretty awesome, all in all!
I myself am eager to jump into the fray and plan to do so as soon as a Mac-native version is available.
As a side bar - kudos to Sebastian for his response - given the circumstances, I think it's above and beyond the call of duty - and yet another example of a great commitment to EXCELLENT business practices and good ethical standards of dealing with customers. Kudos, guys.