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dangarion · 11-16-2012, 12:58 PM

What good is a technical support forum if those that support the game don't respond timely to support requests?

I've waited patiently for 5 months for a response to TWO support tickets and never one had a response from the powers that be. How is this good business? I post in the bug thread and never get a response. I post in the "Technical Support" forum and never get a response. Why do these tools of support exist if they aren't going to be used? I realize that OOTP is pretty much a 2 man shop, but that doesn't mean you can just wash your hands of providing support of the product you are selling.

This is becoming frustrating because I want to support OOTP, I enjoy the game and for the most part it does everything I want a Baseball Sim to do, but the lack of support on the two issues I've documented makes no sense. The fact that no effort is even made to provide support to open tickets confuses me. How are we supposed to trust that you when you can't hold up to your end of the deal?

I've opened the following tickets.
WXG-405989 on 28 Apr 2012 12:27 AM (which someone mysteriously put on hold??!?)
JLY-387548 on 05 May 2012 6:52 AM

I followed YOUR directions for getting support as stated HERE in this forum in this thread http://www.ootpdevelopments.com/boar...l-support.html

I've also posted about these issues in the Technical Support Forum.
http://www.ootpdevelopments.com/boar...rts-error.html
http://www.ootpdevelopments.com/boar...ml#post3351757
http://www.ootpdevelopments.com/boar...ml#post3335186

If you are too swamped with support requests well maybe instead of releasing a game every year you should work on perfecting the game and offering actual technical support every other year...

11-16-2012, 12:58 PM	#1
dangarion All Star Reserve Join Date: Feb 2003 Location: Orange, CA Posts: 569	What Good Is a Technical Support Forum? What good is a technical support forum if those that support the game don't respond timely to support requests? I've waited patiently for 5 months for a response to TWO support tickets and never one had a response from the powers that be. How is this good business? I post in the bug thread and never get a response. I post in the "Technical Support" forum and never get a response. Why do these tools of support exist if they aren't going to be used? I realize that OOTP is pretty much a 2 man shop, but that doesn't mean you can just wash your hands of providing support of the product you are selling. This is becoming frustrating because I want to support OOTP, I enjoy the game and for the most part it does everything I want a Baseball Sim to do, but the lack of support on the two issues I've documented makes no sense. The fact that no effort is even made to provide support to open tickets confuses me. How are we supposed to trust that you when you can't hold up to your end of the deal? I've opened the following tickets. WXG-405989 on 28 Apr 2012 12:27 AM (which someone mysteriously put on hold??!?) JLY-387548 on 05 May 2012 6:52 AM I followed YOUR directions for getting support as stated HERE in this forum in this thread http://www.ootpdevelopments.com/boar...l-support.html I've also posted about these issues in the Technical Support Forum. http://www.ootpdevelopments.com/boar...rts-error.html http://www.ootpdevelopments.com/boar...ml#post3351757 http://www.ootpdevelopments.com/boar...ml#post3335186 If you are too swamped with support requests well maybe instead of releasing a game every year you should work on perfecting the game and offering actual technical support every other year... __________________ DanGarion GM - Los Angeles Dodgers The Peanuts and Cracker Jack Baseball League PCJBL! Last edited by dangarion; 11-16-2012 at 01:02 PM.