</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by ScottVib:
<strong>You might have better success calling them, not sure what the turn around time with email is... but they are pretty helpful about restoring liscences and issues of that nature. Just make sure you can prove purchase (either with the receipt / order ID or by having the credit card you bought the game with ready, so they can search their database and see that they really did charge a card by that number).
</strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Like Scott, I can't comment about their email turnaround, but from personal experience, I can say their telephone response is downright unbelievable.
They answered on the 2nd ring, with a live human being no less, and had my license count restored in less than 15 minutes. Easily one of the best customer service experiences I've had with any industry, much less computer related.
A former elicensing skeptic giving credit where due,
Jon
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