Quote:
Originally Posted by RandyTiger
What's the number? I'll see what I can do.
The software we use isn't exactly the easiest thing in the world to use, so your ticket is probably buried way down the list. We received quite a few tickets early on after release, so it probably got overlooked.
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KWK-511855
Quote:
Originally Posted by STLCardinals29
Balldog, here's what I don't understand. Why did you wait 1 month for a response? And then you have the guts to post an unnecessary rant here in the forum? I understand being patient with the support team but you should've posted a reply not more than 1 week or perhaps say 10 days later. I'm sure that the support team has been very busy dealing with other tickets and just maybe hadn't got around to your ticket. I'm not a member of the support team but I would think that some of these tickets take time to get solved. Ever think of that? It doesn't sound like it to me. Or like RandyTiger said, maybe your ticket got overlooked. If the later is the case, then it's your fault, not theirs because you allowed the oversight to go on this long. They can only be blamed for the oversight as long as it exists for a reasonable amount of time. You are the one who chose not to use the ticket system properly.
Bottom line: If you was as serious of wanting your $40 purchase supported as you claim then you should've spoke up much sooner than this. Like the saying goes, "speak up now or forever hold your peace."
Just my honest  |
Are you serious? My point is if the support team doesn't respond to an issue it should be elevated to Markus, because at the end of the day it reflects poorly on him. After a week I was still trying to figure out how exactly to elevate the issue but there is no good way without just creating another ticket. That does not sound like proper use of the ticket system. I know how to use a ticket system we use one at work for IT issues.
After ten days I found a work around to get around my problem but it still does not work properly. Then I started a remodeling project in my basement and now I finally have some free time to play again. Now here I am a month later realizing that my problem has not been addressed or even acknowledged.
Had my issue been a game crasher you can be assured I would have elevated the lack of response a lot sooner. Since I have a work around, which is a pain in the butt, I haven't elevated it. However, to get no response for 30+ days is unacceptable in my opinion.
I don't expect the same kind of response I get from Brian (creator of FBB, FBCB), which is usually within a day he issues a patch, but I don't expect the same kind of response I would get from EA either.