[tward13]

Originally Posted by RandyMyers

Electronic Arts would certainly not be considered in my view for the Baseball Simulation market. They are at heart an arcade game not a simulation. This is an issue I see over and over. People believe they are the competition; they are not.

Strat-O-Matic is... and yes they do include suggestions from customers although their customer service is severely lacking... DMB, Cactus League and others are in the simulation market.

Dave Koch from Action PC! listens and incorporates customers suggestions. Since 2011 was released in December several patches, most of which add additional features requested by fans. Yes, features are many times added in patches and not only on version revisions. BTW- they have 4 different games and also have a staff of three I believe. (on a side note, 2011 had a huge amount of features added and was quite possibly the largest update in their baseball game history. Also Football 2011 was just released, and again a pretty substantial update.) So my point of reference as to why Markus is delinquent may be tainted by looking at the real competition.

Action has been using a digital download model for several years now. I read that SOM is releasing digital downloads this month. They have had the new version available in CD form since prior to opening day. So when looking at the heart of the issue, Markus would be wise to look at what the true competition is doing and forget about the EA conglomerate.

Therefore the previous post makes no sense and shows a complete lack of understanding the competition. The point that I have been trying to make and one of the things that I feel has held OOTP back.

Oh, btw, Steve Barken and others from SOM read and post in their forums. Dave Koch and his other staff read and post in their forums. And as I have stated on several occasions, Markus and Dave Koch are in a completely separate league from the others as far as customer care is concerned. The gaming industry as a whole could take a great lesson from watching these two men and how they value their customers.

Shaun Sullivan with PureSim is another developer who actively responds to user questions and concerns on his game's board.