OOTP Developments Forums - View Single Post - The Final Straw--I've bought my last copy of OOTP

Sparrow · 10-01-2010, 11:39 AM

I'm not an economist, or in business so I don't know what is best for the company, and I'm not trying to comment on that.

One thing I would like to comment on is that there appears to be the idea that vocal = majority. I don't believe this to be necessarily the case.

I think we should remember, when doing any poll, or assessing the customer base in anyway, that any sample on a forum is inherently biased, and does not necessarily reflect the desires, wants, level of satisfaction, or complaints of the customer base.

I believe satisfied customers are often quieter than dissatisfied customers and, in my experience, people prone to vocalizing complaints are often more vocal than people who are content.

I don't mean to detract from, or belittle your opinion. I just wish people would refrain from citing forum polls or discussions as representative of the customer base as a whole.

10-01-2010, 11:39 AM	#3
Sparrow All Star Reserve Join Date: Feb 2009 Posts: 803	I'm not an economist, or in business so I don't know what is best for the company, and I'm not trying to comment on that. One thing I would like to comment on is that there appears to be the idea that vocal = majority. I don't believe this to be necessarily the case. I think we should remember, when doing any poll, or assessing the customer base in anyway, that any sample on a forum is inherently biased, and does not necessarily reflect the desires, wants, level of satisfaction, or complaints of the customer base. I believe satisfied customers are often quieter than dissatisfied customers and, in my experience, people prone to vocalizing complaints are often more vocal than people who are content. I don't mean to detract from, or belittle your opinion. I just wish people would refrain from citing forum polls or discussions as representative of the customer base as a whole.