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theDutchman · 03-12-2002, 08:24 PM

[quote]Allow me to use my hands to close my mouth... Compaq is blaming someone else for a system problem? Say it isn't so.

The only way to get good tech support from a manufacturer is to give them the hard facts. The system is overheating. Period. The fact that any application is doing it is invalid. This shouldn't happen to the system.

All you managed to do is to give them an out so that they could say that it isn't their fault. Believe me, I've been in the biz long enough to know that's all that a tech support person wants you to do, know just enough that you get off the phone with them... hopefully with someone else to blame.<hr></blockquote>

I've returned a couple of laptops to Compaq, no questions asked for repair and they even were kind enough to send me nifty boxes to ship them in.

Bad hardware? Well, there are obviously different degrees of "bad". My home PC's CPU runs alarmingly high temperature readings. I'm not going to replace it until it dies. Should I accelerate that process by running faulty software? I like OOTP4 at 30 bucks, but not at 430 bucks.

03-12-2002, 08:24 PM	#54
theDutchman Bat Boy Join Date: Jan 2002 Posts: 17	[quote]Allow me to use my hands to close my mouth... Compaq is blaming someone else for a system problem? Say it isn't so. The only way to get good tech support from a manufacturer is to give them the hard facts. The system is overheating. Period. The fact that any application is doing it is invalid. This shouldn't happen to the system. All you managed to do is to give them an out so that they could say that it isn't their fault. Believe me, I've been in the biz long enough to know that's all that a tech support person wants you to do, know just enough that you get off the phone with them... hopefully with someone else to blame.<hr></blockquote> I've returned a couple of laptops to Compaq, no questions asked for repair and they even were kind enough to send me nifty boxes to ship them in. Bad hardware? Well, there are obviously different degrees of "bad". My home PC's CPU runs alarmingly high temperature readings. I'm not going to replace it until it dies. Should I accelerate that process by running faulty software? I like OOTP4 at 30 bucks, but not at 430 bucks.