Quote:
Originally Posted by Big T
I purchased from the demo on Sunday night, my demo has expired, my credit card was charges but ViaTech claim it wasn't and 4 days later they do not appear anxious to help me out. They claim it is my responsibility to cancel the purchase and retry, my credit card won't cancel the purchase unless Via Tech confirms and I am getting frustrated.
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That sucks. You have every right to be frustrated. Your credit card companies response is bizarre. Are you sure they refuse to charge back? My understanding is if they confirm a transaction has taken place (your card has been charged) and you claim that you did not receive the goods or services, they will remove the charges. You may have to sign a form that commits you legally to tell the truth. That is a formality.
To both posters; are you absolutely sure that the E-mails did not get caught up in your anti-spam net? The reason I ask is that I've done literally thousands of online transactions and only ever had one problem.